Hello and thank you for taking the time to help us! Your opinion is valuable in helping us improve.
As part of our journey towards sustainability, we are conducting a survey to better understand what matters most to the people and organizations that collaborate with Weasyhost or are in contact with us.
We ask you to evaluate certain aspects of our business that we have selected after internal discussions, indicating how important you consider each one both for Weasyhost and for you or your organization.
For each topic, please give a score from 1 to 5 where:
- 1 = Not significant - The topic has no impact on the organization or decision-making process
- 2 = Slightly significant - The topic has a low impact on the organization or decision-making process
- 3 = Significant - The topic has an impact on the organization or decision-making process
- 4 = Very significant - The topic has a significant impact on the organization or decision-making process
- 5 = Priority - The topic has a strong impact on the organization or decision-making process.
There are no right or wrong answers – we are interested in your honest opinion based on your experience with us.
The form will take approximately 10 minutes to complete.
Thank you for your contribution!
Marius and the Weasyhost team
6.2.3
Key Issues: Governance
Specific aspects: Decision-making structures and processes
Description: Weasyhost has developed an agile and operational governance model, with centralized decision-making but open to involving department heads through meetings and digital tools. Management control takes place quarterly, monitoring KPIs on property occupancy, profitability, and customer satisfaction. Sustainability is recognized as a business value and integrated into property management, but it still requires a dedicated referent and specific KPIs to monitor ESG performance.
Actions: Formalize roles and operational delegations, while structuring the internal decision-making process. Implement a more robust management control system, accompanied by improved internal communication flows. Pay particular attention to integrating sustainability into corporate governance processes.
6.3.5
Key Issues: Human Rights
Specific aspects: Avoid complicity
Description: The company carefully checks the use of properties to prevent illegal activities, verifies the regularity of documents, and the actual ownership of properties. However, there is still no structured system for reporting and managing violations, although the company adopts a direct approach to resolving issues.
Actions: Implement a structured system for reporting potential violations, ensuring traceability and proper management of each case. Integrate specific human rights clauses into contracts with suppliers to extend the commitment throughout the value chain.
6.3.7
Key Issues: Human Rights
Specific aspects: Discrimination and vulnerable groups
Description: The company guarantees equal pay based on contractual levels and declares a zero-tolerance policy for inappropriate behavior, but has not yet developed formal criteria to ensure equal opportunities in hiring or specific training programs on diversity and inclusion.
Actions: Develop selection criteria that actively promote diversity and inclusion in the hiring process. Accompany this with an internal human rights training program, with particular attention to raising awareness on diversity issues and preventing discrimination.
6.3.10
Key Issues: Human Rights
Specific aspects: Fundamental principles and Labor Rights
Description: Weasyhost applies the National Collective Labor Agreement (CCNL) for commerce to all employees, guaranteeing defined working conditions and the protection of personal dignity through the Code of Ethics, with particular attention to the right to decent work, workplace safety, and work-life balance. Personal data management complies with GDPR, with regulated access and implemented backup measures. However, formal procedures are still lacking in areas such as discrimination prevention, equal opportunities in hiring, and management of potential reports of inappropriate behavior, as well as specific clauses in contracts with suppliers to extend these principles throughout the value chain.
Actions: Formalize a human rights policy focused on the most relevant aspects for its sector: fair working conditions, protection of personal dignity, prevention of discrimination and harassment, right to privacy, and confidentiality of personal data. Develop specific procedures to monitor compliance with these rights both in internal activities (personnel management, training, career advancement) and in relationships with clients and suppliers, with particular attention to preventing improper uses of the managed properties.
6.4.3
Key Issues: Labor Relations and Working Conditions
Specific aspects: Employment and labor relations
Description: Weasyhost correctly applies the CCNL for commerce, with clear classifications and salaries above the minimum rates. While ensuring flexible staff management, the company still lacks complete formalization of roles and responsibilities through a detailed organizational chart.
Actions: Develop a detailed organizational chart to formalize roles and responsibilities, while defining clear procedures for changes in duties and career progression. Implement monitoring systems to ensure fair treatment and the correct application of personnel policies.
6.4.4
Key Issues: Labor Relations and Working Conditions
Specific aspects: Working conditions and social protection
Description: The company manages working hours and shifts flexibly to accommodate seasonal peaks, with particular attention to work-life balance. Overtime and replacements are managed according to operational needs, although there is no structured monitoring system in place.
Actions: Implement a structured system for managing and monitoring overtime and replacements, with clear and transparent rules regarding work flexibility. Formalize work-life balance policies, paying particular attention to operational needs during peak seasons.
6.4.7
Key Issues: Labor Relations and Working Conditions
Specific aspects: Human resources development and workplace training
Description: Weasyhost guarantees initial onboarding for new hires and offers training on regulatory and operational updates. Internal communication takes place through periodic meetings and digital channels, but there are no structured skills development and professional growth programs.
Actions: Develop a structured training and skills development plan that includes both technical-operational aspects and soft skills. Enhance internal communication through the implementation of a centralized system for sharing information and collecting feedback, with dedicated tools for managing personnel proposals and issues.
6.5.3
Key Issues: Environment
Specific aspects: Pollution prevention
Description: Weasyhost primarily operates in the tourism services sector, with a limited direct impact on pollution. The company manages a minimal fleet of vehicles (a hybrid car and a scooter) and uses standard cleaning products. Specific pollution prevention policies have not yet been implemented, although the company is evaluating the adoption of eco-friendly products and logistics optimization.
Actions: Develop an integrated pollution prevention strategy that includes transitioning to certified eco-friendly cleaning products, optimizing vehicle routes for maintenance and cleaning, and progressively electrifying the company fleet. It is important to implement an environmental impact monitoring system and set emission reduction goals.
6.5.4
Key Issues: Environment
Specific aspects: Sustainable use of resources
Description: The company does not currently have a structured system for monitoring and optimizing resource use. The energy and water consumption of properties are managed by the owners, while cleaning and maintenance consumables are managed internally without a defined sustainable procurement policy.
Actions: Develop, in collaboration with owners and guests, a shared path for optimizing resources that brings benefits to all parties involved: from reducing energy costs to improving living comfort and reducing environmental impact. Specifically, enhance properties already equipped with home automation systems and support, through pilot projects, owners interested in implementing these innovative technological solutions for intelligent consumption monitoring. Create a community of aware guests and owners by sharing best practices and tips for more efficient resource use, which will allow property enhancement and improve the guest experience in an environmentally responsible manner.
6.6.3
Key Issues: Good Governance Practices
Specific aspects: Fight against corruption
Description: Weasyhost operates with transparency in managing commercial relationships and operational practices. The company adopts an approach based on clarity of roles and responsibilities, supported by digital tools that ensure the traceability of operations. Economic and administrative management procedures follow defined protocols, although some processes could benefit from more structuring.
Actions: Strengthen internal control systems by defining more structured procedures for monitoring activities, implementing periodic audits, and adopting advanced digital tools for traceability of operations. Develop an internal reporting system for potential issues.
6.6.5
Key Issues: Good Governance Practices
Specific aspects: Fair competition
Description: The company is committed to maintaining a competitive position in the market through service quality and transparency in operational practices. Relationships with competitors are based on respect and professional fairness, avoiding unfair competition or practices harmful to the market.
Actions: Further develop fair market practices through active participation in industry associations, sharing best practices with industry players, and adopting high-quality standards. Contribute to the professionalization of the short-term rental sector.
6.6.6
Key Issues: Good Governance Practices
Specific aspects: Promote social responsibility in the value chain
Description: The company collaborates with a network of suppliers and business partners, aiming to promote responsible operational practices. The digitization of processes and focus on service quality are central to managing the value chain, although some aspects of supplier evaluation could be more structured.
Actions: Implement a supplier evaluation system based on sustainability and social responsibility criteria, develop partnerships with operators who share the same values, and promote sustainable practices throughout the value chain. Particular attention will be given to training and involving operational partners.
6.6.7
Key Issues: Good Governance Practices
Specific aspects: Respect for property rights
Description: Weasyhost carefully and professionally manages the properties entrusted to its care, ensuring transparency in relationships with owners and respecting their needs. The company uses advanced digital tools for monitoring and reporting activities, ensuring owners complete control over the management of their assets.
Actions: Further enhance management and reporting tools, offering owners even more detailed and transparent access to information related to their properties, including energy and water consumption data where available. It is also expected to develop new support and consultancy services to optimize property management in compliance with regulations and industry best practices, with particular attention to energy efficiency opportunities and eco-sustainable solutions that can increase the property’s value over the long term.
6.7.3
Key Issues: Consumer Specific Aspects
Specific aspects:Honest commercial communication, data-driven and non-deceptive information, and fair contractual terms
Description: Weasyhost manages a dual customer base (owners and guests) with an approach based on transparency and clarity. The company provides detailed proposals and contracts with defined terms, although some documents could benefit from a revision to improve their communicative effectiveness. Contract forms are consolidated but need periodic updates to keep up with market developments.
Actions: Refine contract models through periodic updates, ensuring greater transparency and customization based on different needs. Particular attention will be paid to simplifying the language and clarifying conditions, while maintaining necessary legal rigor.
6.7.5
Key Issues: Consumer Specific Aspects
Specific aspects: Sustainable consumption
Description: Weasyhost promotes responsible stay practices by raising awareness among guests and owners on energy saving, waste management, and respect for shared spaces. The company is developing guidelines to encourage sustainable behaviors without compromising the quality of the stay experience.
Actions: Better structure the communication of good sustainability practices, introducing environmental and social performance indicators in the service quality monitoring. Develop initiatives to reward and value virtuous behaviors of guests and owners.
6.7.6
Key Issues: Consumer Specific Aspects
Specific aspects: Consumer services and support, complaint and dispute resolution
Description: Weasyhost offers 24/7 assistance with quick response times (under 60 minutes) and a dedicated point of contact for each client. Support is centralized, and quality monitoring is based on guest feedback and platform ratings. Reports are handled promptly but in a non-standardized way, and there is no structured system for analyzing recurring problems and emergencies.
Actions: Implement a dedicated digital platform for collecting and monitoring reports, with particular attention to managing emergencies and issues related to guest safety. Develop a structured policy for handling non-conformities and continuous service improvement, defining clear KPIs to evaluate the satisfaction of owners and guests.
6.8.3
Key Issues: Community Engagement and Development
Specific aspects: Community involvement
Description: Weasyhost interacts daily with the urban fabric through its network of properties and guests. The company has implemented some guidelines for managing disturbances and integration with residents, but still lacks a structured approach to dialogue with the local community. Communication with residents mainly occurs reactively, in response to specific reports.
Actions: Develop a structured community engagement plan, implementing dedicated channels for dialogue with residents and defining clear procedures for managing reports. Also, develop networking initiatives between guests and the local community in collaboration with neighborhood activities.
6.8.5
Key Issues: Community Engagement and Development
Specific aspects: Creation of new employment and skills development
Description: The company contributes to local employment through stable collaborations with local suppliers and direct hiring of personnel. Some internships have been initiated, but structured training and professional development programs in collaboration with local educational institutions are still lacking.
Actions: Activate partnerships with schools and universities to promote internships and school-to-work programs, contributing to the formation of new professional skills in the tourism and hospitality sector. Structure a skills development and evaluation system for local suppliers.
6.8.9
Key Issues: Community Engagement and Development
Specific aspects: Social investment
Description: Weasyhost collaborates with local suppliers, ensuring timely payments and stable relationships, thus contributing to the economic development of the area.
Actions: Formalize a policy for selecting and monitoring local suppliers based on sustainability and social responsibility criteria. Develop a plan for managing the impact on the local area, with a particular focus on noise reduction and waste management, in collaboration with property owners and the local community.
